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Edition 02/2021

Article and Compact News

Our AERZEN customer journal "AERZEN com.press" will provide you with detailed information at regular intervals about our company, our products and application solutions.

Article

On the way back to business as usual

After the criminal hacker attack on the AERZEN Group

The good news first: AERZEN has dealt with the consequences of the targeted hacker attack of 28 July 2021. We are back in full service for our customers! In the course of their criminal action, the hackers had infected our worldwide IT infrastructure with encryption or malware.

The hackers tried to extort a multi-million euro amount from us. As a medium-sized German family business, we decided not to respond to the hackers’ ransom demands. In cooperation with the Federal Criminal Police Office, the State Criminal Police Office and Telekom Forensic Services, we have carefully analysed and documented the hacker attack.

The data protection measures at Aerzener Maschinenfabrik ensure that a complete backup is always maintained. However, we had to update our entire IT infrastructure worldwide. This was a painstaking and time-consuming process, and we had to ensure that we protected ourselves against the possibility of another hacker attack. Nearly all work-relevant processes have now been restored as far as possible. Additional measures are currently being taken to secure the system.

Our sales and service staff around the globe are, of course, available for you at any time and are ready to help you with any questions or requests.

Working hours and capacities are being significantly expanded

In order to make up for the accumulated backlog by the end of the year, we are ex- tending the working hours at our head office in Aerzen significantly. We are working hard throughout the AERZEN Group to ensure that all employees will be able to return to the business operations you are familiar with by the end of the year. We seek your continued understanding and support in this extraordinary situation. If you have any questions or comments, please don’t hesitate to get in touch with your usual contacts at our company.

Management Aerzener Maschinenfabrik GmbH

Compact news

New Sales Manager Process Gas

Michael Leitsch took over as Sales Manager for Process Gas at the Opportunity Engineering Group at Aerzener Maschinenfabrik GmbH in February 2021. After successfully completing his mechanical engineering studies, he was able to gain valuable experience in the process gas industry. This includes various positions in sales and quotation engineering for process gas compressors, including several years in Asia. Most recently, he worked for two years as a project manager in a refinery. Leitsch works closely with the AERZEN Group’s global sales companies to provide AERZEN customers with customised process gas solutions.

New and revised marketing material

AERZEN has revised or created new marketing material especially for the application areas of wastewater treatment, food technology and process gas technology. How can energy costs be saved in wastewater treatment? How can hygienically clean process air be generated? What requirements must modern process gas compressors fulfil? These are all questions that AERZEN customers have to ask themselves in the course of CO2 reduction, Industry 4.0, globalisation and constantly increasing cost pressure. We support you in this and offer you answers to your questions with our new brochures.

You can download the new editions as usual with CustomerNet access via our website, or request a print version via our request form:

www.aerzen.com/company/ request-and-contact/directory- of-contacts.html